Avoid the Scourge of Network Downtime
Here's where ConeXus World can help you manage downtime …
Let's focus on UPTIME ! – our premium network maintenance service minimizes downtime through delivering faster network restoration and reducing overheads.
- Our IMAC program provides consistent, quality delivery of moves - add's and changes all over your spread out affiliates.
- Our Support formula combines these two mission- critical services to assure :
- Deliver consistency through controlled deployment
- Deliver Predictability through service level management
- Deliver management capabilities, standardization opportunities and consolidation over a longer stretch in time
We understand that IT maintenance is not as simple as fixing systems when they break. Rather that maintenance needs are specific and based on Customer IT environments.
Gain significant competitive advantage by keeping your network secure, functioning at optimum levels, and restore lost incidents with minimal downtime or disruption to your business. You want to standardize and rationalize all you additions and replacement to your infrastructure as a BASELINE for strong maintenance.
IMAC - Services
Having a clear understanding of your organization's service & product requirements across your entire IT estate is critical to making informed decisions around where and how to channel your investment in your infrastructure . It also opens opportunities to standardize and, unify and consolidate.
– but it's equally important that your service provider is on board. At ConeXus World we invest in a collaborative approach between Customer and our technical crew to assure support contracts that 'hit the mark'.
Are we the right company for you?
Our IMAC Services are ideally suited to Project based businesses who need to recycle & re deploy Infrastructure equipment over several projects or replace or rebuild equipment on a regular basis.
Our IMAC Services will help you if you are:
- Moving into new offices
- Relocating to another location
- Rolling out new Hardware and/or Software
- Rolling out equipment on a Project basis
- Recycling equipment between Projects / Departments
- Rebuilding or reinstalling Infrastructure regularly
- Relocating staff between offices
- Merging or Closing Down Offices
Our multiple years of expertise all over the world in Infrastructure deployment offer a sound baseline to just do that !
Premium Maintenance
Years of experience, global footprint, world-class technical expertise and a direct access to ypur local engineers will ensure your services continuity ! At ConeXus World that is what we are all about.
ConeXus World's offering includes traditional break-fix support such as troubleshooting and incident restoration within agreed service levels. The service includes:
- Multi Vendor Management: Procures and manages Underpinning Contracts with multiple global and regional vendors. The agreements that ConeXus World strive for with vendors allows us to provide our Customers with a single interface for the support of all technologies covered by their Maintenance or Support contract.
- Incident Management: Enables quick and accurate diagnosis of a reported incident and the determination of the necessary steps to resolution, thereby minimizing downtime.
- Service Levels: Ensures incidents are resolved quickly and within an agreed timeframe. A real benefit of choosing Uptime is the Service Level flexibility and you can choose from a number of Service Levels that suit your specific needs.
- Engineer to Site: Provides for dispatching an engineer to your site when our resources are unable to resolve the incident remotely – anywhere in Europe and America !
- Parts to Site: Parts to Site is a logistics service that provides you with replacements for your faulty hardware.
- Services Portal: Provides you with access to a web-portal that enables you to log requests, query request status and view contract information and reports.
- Subscription Services: Procures and renews your vendor subscription services, ensuring that your environment is optimized and functioning efficiently.
Customers who opt into our Premium Maintenance offer enjoy minimal downtime of their IT infrastructure, as we ensure swift restoration… any time, in any place.
Support (equals IMAC + Maintenance)
- offer our customers globally standardized levels of service, locally executed - with common processes backed by Service Level Agreements (SLAs) in Premium Maintenance Service. This provides an ideal solution for serving multi-nationals where ever home base is located.
- add value to our customers by managing their Local Area Network (LAN) using IMAC Programs to predict all moves additions and changes required.
- increase your revenues by using our advanced logistics and network integration capability to get your end-users activated sooner
- Provide management tools and IT Supply chain capabilities to predict and control all activities for your infrastructure
- Increase opportunity to think and decide in the long-run
Support is also a major corner stone in our 5* Roll Out Program called COMPASS
Maintenance & Support
- Call Center
- 24/7 Support
- Troubleshooting
- Dispatching / Trouble resolution
- Remote Equipment take over
- IMAC PROGRAM
Please find full service descriptions & deliverables in TAB "OUR APPROACH"
Adopting a more analytical approach to service level management while introducing PREDICTABLE DEPLOYMENT can go a long way to making sure you are applying adequate yet cost-efficient and predictable service levels.
Call Center
A call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone.
24/7 Support
After hours call center support.
Troubleshooting
Call center troubleshooting - Level 1 support in-house.
Dispatching – Trouble Resolution
Past level 1 send out resolution true person or service - till all is fixed and quality is guaranteed (close ticket) (go to individual services which also list support e.g. Voice & Data wiring) - assigning technicians or vehicles to customers site to troubleshoot / resolve trouble ticket.
Remote equipment take over
Level 1 support in-house support - go into local equipment (basis for trouble ticket) - Remote Desktop Services allows a technician to access and troubleshoot applications and data on a remote computer over a network.
IMAC PROGRAM
Our IMAC Services are ideally suited to Project based businesses who need to recycle & re deploy Infrastructure equipment over several projects or replace or rebuild equipment on a regular basis.
